Accenture Hyderabad 2025 recruitment
Business Advisory New Associate Job Title
Specialism:
next Generation Customer Operations— Incident Management.
Academic credential:
Any Graduate pertinent facts will be used for future reference.
Experience Needed:
One to three years
For Accenture:
Known for its knowledge of digital transformation, cloud solutions, and security improvements, Accenture is a world–class expert in professional services. Through its varied services including Strategy and Consulting, Technology and Operations, and Accenture Song, the firm combines deep industry-specific expertise with cutting-edge skills and serves over 40 sectors. Using the most extensive network of Advanced Technology and Intelligent Operations centers in the world, Accenture has a staff of over 699,000 people. Working constantly to leverage the synergy of human creativity and technology, these people empower customers in over 120 countries to negotiate change and attain consistent success. Driven by its fundamental value of driving change, Accenture supports growth and shared wealth for partners, customers, employees, stakeholders, and the world at large. Please go to www.accenture.com for additional information.
Most important duties:
As a part of the Customer Support division, you will play a pivotal role in ensuring quick resolution of customer inquiries, handling escalations effectively, and handling unhappy customer complaints. Your main objective will be to provide perfect answers while following service level agreements already established. This job calls for changing the usual customer support role into a value-driven service having market differentiation.
Serving as a main coordinator, the Incident Manager will help customer service specialists, support engineers, and customers to work together. This person will run the quick response programs during major events to guarantee fast resolution and little commercial disruption. Furthermore, throughout the problem resolution life cycle the Incident Manager will closely evaluate operational performance to spot improvement areas, hence reflecting the business interests of the customer.
Mainly, one will supervise continuous reactive instances handled by internal support staff, guarantee precise case tracking, and create comprehensive reports for the customer and the account management team. By means of this data-driven strategy, the customer’s operational stability will be constantly improved, future planning will be advanced, and strategic talks will be facilitated. Moreover, the group works closely with technical experts to carry out thorough investigations of fundamental problems, therefore assisting root-cause examination and preventive strategies to prevent repeat events.
Wanted skill set:
Able management of many stakeholders concurrently.
good team work and personal communication skills.
Commitment to keeping top–notch customer service standards.
capability to efficiently handle work volume and give tasks first attention.
Capability to create and develop strong customer connections.
Fundamental Skills Needed:
Management abilities for several stakeholders.
building of personal relationships and teamwork.
Quality first mentality.
Task balancing alongside task sequencing.
Client-centric strategy meant to promote long-term partnerships started.
Role Expectations: 8.66 7.98 waaras 5.58 7.66 7.53
Reference published policies and best practices to independently manage frequent consumer problems.
Operational coordination should be mainly carried out with team members and front-line managers.
Get organized direction on daily activities and exhaustive help for fresh projects.
Decide in a way such directly affects personal work output.
Operate as an independent contributor inside a cooperative team context within clearly defined boundaries.
Ability to work on rotational schedules as demanded.
Education Level:
Applicants with a master’s degree in any field are particularly urged to apply.
With reference notes and assignments.
Qualified candidates should have three to three years of pertinent industrial experience.
Further notes:
The perfect applicant will excel in a fast-paced setting requiring critical thought and flexibility. Your job will include not only addressing current customer issues but also finding chances to improve operational efficiency. Your input will help Accenture‘s vision of leading transformation, delivering quality, and enabling customer success via sophisticated technologies and human creativity as a Business Advisory New Associate.
Professional development as well as growth:
Joining Accenture means becoming part of an organization that values continuous learning and development. Designed to improve their leadership, professional, and technical abilities, staff have access to many training courses and tools. Working on creative initiatives, collaborating with industry experts, and being exposed to worldwide best practices will be some of the possibilities open to you. Performance is acknowledged in Accenture, and there are many openings for advancement, so this position provides a way to a forward career within the company. Seeking cross-functional experiences is advised for employees as it help to broaden their expertise across many fields and also support the growth of the company.