Role : Application Tech Support Practitioner
Application Tech Support Practitioner – Job Description
Position Overview
We are looking for a dedicated and detail-oriented Application Tech Support Practitioner to serve as the key interface between clients and our advanced systems and applications. This role requires excellent communication skills and a strong technical background to ensure seamless system performance. You will be responsible for identifying client issues accurately and implementing effective resolutions using your deep knowledge of our products and services.
If you are passionate about delivering top-notch technical support, problem-solving, and ensuring customer satisfaction, this is an excellent opportunity to build a strong foundation in IT support and service desk management.
Key Responsibilities
As an Application Tech Support Practitioner, you will:
- Act as the primary liaison between clients and internal teams, ensuring efficient and accurate communication.
- Provide service desk voice support, assisting clients in resolving their technical concerns.
- Identify, analyze, and troubleshoot client-reported issues, ensuring timely and effective resolutions.
- Maintain high-quality standards in service delivery to uphold system performance and customer satisfaction.
- Collaborate with clients and internal technical teams to ensure smooth operations of IT systems.
- Continuously update your knowledge of products and IT service management best practices.
- Contribute to problem-solving discussions, brainstorming solutions for ongoing challenges.
- Document and escalate complex issues to relevant teams when necessary.
- Maintain detailed records of client interactions and resolutions to enhance future troubleshooting.
- Work towards enhancing overall service desk management processes for efficiency and effectiveness.
Required Skills and Qualifications
To succeed in this role, you should possess the following skills and qualifications:
Must-Have Skills:
Service Desk Management: Strong understanding of IT service desk processes, ticketing systems, and incident management.
Service Desk Voice Support: Proficiency in providing customer support via voice communication, ensuring clarity and professionalism.
Technical Troubleshooting: Ability to diagnose system-related problems and offer effective solutions.
Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and internal teams.
Good-to-Have Skills (Preferred but Not Mandatory):
- Familiarity with the ITIL framework and industry best practices.
- Basic knowledge of common IT service management tools.
- Experience with remote troubleshooting and providing step-by-step technical assistance.
- Understanding of incident management and escalation protocols.
Experience & Educational Requirements
Experience:
0-2 years of experience in service desk operations or IT support.
Education:
A minimum of 15 years of full-time education in a relevant field.
Work Location: Bengaluru, India.
Why Join Accenture ?
- Exposure to Cutting-Edge IT Solutions: Work with industry-leading technology and systems.
- Career Growth Opportunities: Gain hands-on experience in IT service management, setting the foundation for future career advancements.
- Collaborative Work Environment: Engage with talented professionals in a dynamic and learning-focused environment.
- Skill Enhancement: Improve your technical and communication skills through real-world experience.
- Client-Focused Impact: Play a crucial role in ensuring smooth IT operations for businesses.
A Day in the Life of an Application Tech Support Practitioner
Your typical day will involve:
Logging in and reviewing pending support tickets to prioritize urgent issues.
Engaging in client calls to understand and troubleshoot technical problems.
Utilizing remote access tools to assist clients in real-time.
Documenting solutions and updating the knowledge base for future reference.
Participating in team meetings to discuss recurring issues and process improvements.
Collaborating with senior IT professionals to resolve complex technical challenges.
Monitoring system alerts and ensuring proactive issue resolution.
Engaging in continuous learning to keep up with the latest IT support trends.
Career Growth Path
Starting as an Application Tech Support Practitioner, you can explore various career advancements, such as:
- IT Service Desk Lead – Oversee a team of tech support professionals and manage service desk operations.
- Technical Support Engineer – Focus on specialized troubleshooting and advanced IT solutions.
- IT Analyst – Work on IT infrastructure analysis, performance monitoring, and system optimization.
- IT Support Manager – Manage IT support teams, define operational strategies, and improve service delivery.
This role is perfect for individuals looking to start their career in IT support and service desk management. If you have strong problem-solving skills, a passion for technology, and excellent communication abilities, this is an ideal opportunity to grow within the IT industry.
If you are ready to be part of a dynamic and client-
focused support team, apply today and take the first step towards an exciting career in Application Technical Support!
Apply link : Click Here